Return & Exchange Policy
We want you to love your Eraya jewelry. Please review our policy below.
Exchange Policy
We offer exchanges for products in the following cases:
Physical Damage
If the product arrives with any physical damage such as dents, scratches, or broken components, we will exchange it immediately.
Quality Issue
If the product has a manufacturing defect or does not meet our quality standards, we will exchange it for a new one.
To request an exchange, please contact us within 7 days of receiving your order with photos of the issue.
Return Policy
Returns are not eligible unless there is a strong and valid reason.
- •All jewelry items are carefully inspected and quality-checked before dispatch.
- •Returns will only be considered if the product has a significant defect that cannot be resolved through an exchange.
- •Change of mind, size preference, or personal taste are not valid reasons for a return.
- •Each return request is reviewed individually by our team and a decision will be communicated within 3 business days.
Need Help?
If you have any questions about our return or exchange policy, feel free to reach out to us: